Return & Refund Policy

Thank you for shopping with us!

Because our coffee is a perishable food product, we are unable to accept returns or exchanges on coffee once it has been shipped or delivered. This policy helps ensure the quality, freshness, and safety of all our products.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, you receive the wrong item, or something is missing, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can review the issue.

If the claim is approved, we will provide one of the following at no additional cost:

• A replacement product
• A full refund
• A store credit, depending on the situation

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has shipped, it cannot be canceled.

Non-Returnable Items

The following items are not eligible for return:

• Coffee beans
• Ground coffee
• Opened or used products
• Gift cards
• Clearance or final sale items

Refund Processing

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Contact Us

If you have any questions or concerns about your order, please contact our customer support team. We are committed to making things right whenever possible.